Returns & Refunds
Our hassle-free return policy ensures your satisfaction.
Return Policy
At BikashMart, we take pride in the quality of our products. If you receive a damaged, defective, or incorrect item, we offer a hassle-free return within 24 hours of delivery. Simply contact our customer support team to initiate the return process.
Eligibility for Returns
- Items must be reported within 24 hours of delivery
- Products should be unused and in original packaging
- Perishable items (fruits, vegetables, dairy) are eligible for replacement only
- Non-perishable items can be returned for a full refund
How to Initiate a Return
- Contact our support team at 1800-123-4567 or email support@bikashmart.com
- Provide your order number and details of the issue
- Upload a photo of the damaged/defective product (if applicable)
- Our team will verify and initiate the return/replacement
- Our delivery partner will pick up the item from your address
Refund Process
Once the returned item is received and verified, your refund will be processed within 5-7 business days. Refunds are credited to your original payment method. For COD orders, refunds are processed via bank transfer or as store credit.
Non-Returnable Items
- Items that have been used or opened (except in case of defects)
- Personal care and hygiene products
- Items reported after 24 hours of delivery
- Free samples and promotional items
Cancellation Policy
Orders can be cancelled within 1 hour of placement. After dispatch, cancellation may not be possible. To cancel, log in to your account or contact customer support. Refunds for cancellations are processed within 3-5 business days.