Frequently Asked Questions
Find answers to common questions about shopping at BikashMart.
Orders & Delivery
Simply browse our products, add items to your cart, and proceed to checkout. You can place an order as a guest or create an account for faster checkout.
We offer free delivery on orders above ₹499. For orders below ₹499, a nominal delivery charge of ₹49 applies. Express delivery incurs an additional ₹49 fee.
Standard delivery takes 3-5 business days. Express delivery reaches you within 1-2 business days. Same-day delivery is available in select areas for orders placed before 2 PM.
Yes, you can change your delivery address within 1 hour of placing the order. Contact our support team at 1800-123-4567 for assistance.
Currently we deliver to 25+ major cities across India. Enter your pincode on the product page or checkout to check availability in your area.
Products & Quality
Absolutely! We source all products directly from authorized brands, trusted manufacturers, and verified suppliers. Quality is our top priority.
Yes, we have a wide range of electronics including smartphones, earphones, smart watches, and home appliances from top brands at competitive prices.
We take quality very seriously. If you receive a damaged or unsatisfactory product, contact us within 24 hours and we will arrange a free replacement or full refund.
Yes, all products meet the required quality standards. Electronics come with brand warranty, and food products meet FSSAI standards.
Payments & Pricing
We accept Cash on Delivery, UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), and Net Banking.
Yes, your transactions are 100% secure. We use industry-standard SSL encryption and do not store your payment information.
Yes! We regularly offer discounts, coupon codes, and flash sales. Sign up for our newsletter to stay updated on the latest deals.
Yes, all prices displayed on our website are inclusive of applicable taxes. No hidden charges.
Returns & Refunds
We offer easy returns within 24 hours of delivery for damaged, defective, or incorrect items. Simply contact our support team to initiate a return.
Refunds are processed within 5-7 business days. The amount will be credited to your original payment method.
Orders can be cancelled within 1 hour of placement. After that, please contact customer support for assistance.
Account & Support
Click on "Login/Register" at the top of the page. You can sign up using your email address or phone number.
Click on "Forgot Password" on the login page and enter your registered email. We will send you a password reset link.
Log in to your account and go to "My Orders" section. You can also track your order using the tracking number sent via email.
You can call us at 1800-123-4567, email us at support@bikashmart.com, or use the live chat feature on our website.